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Frequently Asked Questions
 

Do we manufacture the products mentioned on our website?
No, we act merely as service providers and facilitate the pickup & delivery of various commodities from your favourite eateries all across India.

Do we sell commodities listed on the website on MRP?
No, the cost mentioned against each commodity is inclusive of shipping charges, convenience charges and taxes. Therefore, the final price of each commodity is slightly higher than MRP.

What is the shelf life of the commodities sold on our website?
Though the shelf life of each commodity is different, but we only include commodities with a shelf life of atleast 7 days.

What is the average delivery time of each commodity?
Our average delivery time is 1 to 5 working days. The delivery time depends on the distance of your location from the source. Our fastest delivery time is same day delivery and slowest is 4 to 5 days.

Do we deliver our commodities PAN India?
Yes, we provide delivery solutions all across India except Lakshadweep.

Do we deliver internationally?
No, currently our delivery options are limited to India, but we shall be expanding to other countries soon.

Is there a minimum amount for ordering anything on foodebaba?
No, there is no MINIMUM DELIVERY AMOUNT on our website.

What is our return, refund and cancellation policy?
If you are unsatisfied with any of our commodity(s), you are required to lodge an official complaint along with a photograph either by email or the complaint orange button provided on the left hand side of the website. After reviewing the matter, the refund procedure shall be initiated.
Cancellation of any commodity(s) can be carried out only 6 hrs after placing the order.

Do we provide bulk order deliveries?
Yes, we cater to bulk orders as well but you need to inform us 3 weeks in advance.

 How do we deliver frozen items like Ice Creams and Kulfi?
All our temperature dependent delivery is handled by best couriers and is delivered in a temperature controlled environment using special trucks and frozen air cargo holders.

What are the different payment options available on our website?
We offer several payment options through our payment gateway partner PayU which are as follows:
1. Credit Card
2. Debit Card
3. Net Banking
4. Paytm Wallet

Do we offer Cash on Delivery (COD) service?
Yes, we provide Cash on Delivery (COD) as a payment option.
 

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